Order Information
* Order Information
o We require a written purchase order for all orders by fax, mail or e-mail. Telephone orders must be followed up by fax,
mail or e-mail. Order will not be processed until an actual written or electronic purchase order is received.
o The purchase order should include the following information:
- Item name and item #
- Order Quantity for each item for each color
- Logo
- Imprint color and location
- Delivery address
- Contact Name
- Delivery Due Date
- Shipment method
Request for Quote Form
Purchase Order Form
* Order Change or Cancellation
o We reserve the right to ship and bill 5% over or under the ordered quantity.
o We will accommodate changes and order cancellation prior to production only as emergency measure. A penalty charge
will apply. Changes to orders may affect thedelivery date and a new delivery date will be confirmed at confirmation
of order change.
* Delivery
o The normal delivery is 5 - 7 full working days from the receipt of order confirmation and signed approval of paper proof.
o Rush charge will apply for less than normal delivery lead-time.
* Shipping
o All Orders are F.O.B. Surrey, BC
o Goods are to be shipped on customers' carrier on freight collect basis.
o Goods lost and damaged after receipt by the carrier are the responsibility of the carrier and not the factory.
* Returns
You must notify us within 48 hours of receipt of merchandise if there is any problem with goods received. Unauthorized
returns without our proper Return Authorization # will not be accepted.
* Color Registration:
When one or more colors are registered next to another, there may be a slight registration variance amounting to
approximately 1/32” inch in any direction on products surfaces. These tolerances meet industry standards for color
registration and are considered acceptable.
* Distortion Factor:
Due to the varied nature and curvatures existing in certain items, a slight distortion may occur when imprinting some
products with square, rectangular, round or oval images
o We require a written purchase order for all orders by fax, mail or e-mail. Telephone orders must be followed up by fax,
mail or e-mail. Order will not be processed until an actual written or electronic purchase order is received.
o The purchase order should include the following information:
- Item name and item #
- Order Quantity for each item for each color
- Logo
- Imprint color and location
- Delivery address
- Contact Name
- Delivery Due Date
- Shipment method
Request for Quote Form
Purchase Order Form
* Order Change or Cancellation
o We reserve the right to ship and bill 5% over or under the ordered quantity.
o We will accommodate changes and order cancellation prior to production only as emergency measure. A penalty charge
will apply. Changes to orders may affect thedelivery date and a new delivery date will be confirmed at confirmation
of order change.
* Delivery
o The normal delivery is 5 - 7 full working days from the receipt of order confirmation and signed approval of paper proof.
o Rush charge will apply for less than normal delivery lead-time.
* Shipping
o All Orders are F.O.B. Surrey, BC
o Goods are to be shipped on customers' carrier on freight collect basis.
o Goods lost and damaged after receipt by the carrier are the responsibility of the carrier and not the factory.
* Returns
You must notify us within 48 hours of receipt of merchandise if there is any problem with goods received. Unauthorized
returns without our proper Return Authorization # will not be accepted.
* Color Registration:
When one or more colors are registered next to another, there may be a slight registration variance amounting to
approximately 1/32” inch in any direction on products surfaces. These tolerances meet industry standards for color
registration and are considered acceptable.
* Distortion Factor:
Due to the varied nature and curvatures existing in certain items, a slight distortion may occur when imprinting some
products with square, rectangular, round or oval images
